Network Account Self-Service Password Reset Portal
(your password for campus computers, Wi-Fi, myTRU, TRU Outlook Email, and Moodle)

TRU's Self-Service Password Portal allows you to recover your password quickly and easily from any computer or mobile device. It is also a place where new students can change their Network Account temporary password (see #3 in Instructions to Enroll).

Please note, this password reset portal does not apply to Blackboard Learn password.

Instructions to Enroll:
  1. To enroll, go to: https://myid.tru.ca
     
  2. Sign in using your network account login credentials

    Example:   

    Enter your T-ID: T00999999
    In the "Login to" field: select  "MYTRU" 

  3. Enter your network account password.

    New Students, please enter your temporary password: Your birthday in the following
    format: TRUddmmmyy (two numbers for day, three letters for month, two numbers for year)

    Example: January 1st, 1993 is entered as: TRU01jan93 
     
  4. Create a new secure password following the secure password rules.
     
  5. Click link "Click here to continue" to go to the User Registration page.
     
  6. On the User Registration page, enter at least one alternate personal email address then click on "Enroll".
    Note: do not use your TRU email address when trying to reset your password.
     
  7. Click on "Sign Out" beside the Thompson Rivers University logo.
     
  8. You have completed the registration process and are now able to return to this site when necessary to reset your password.