Student FAQs

• How do I access Transcripts or Grades?

  Log into your myTRU account. Click onto the Student Resources Tab OR Open Learning Student (at top of page). Look at left-hand side of the page, to find your ‘My Academic Record’ - click on 'View Academic Transcript Transcript' (for unofficial transcript) OR Order Printed Transcript (for official transcripts) and 'Final grades' (to access grades from recently completed classes).

  • Can I let my parents view my grades?

    You may share your myTRU Username and Password with your parents at your discretion. Parents who have your Username and Password may view or change any of your information that is available on myTRU

• Can I use myTRU to print my registration or account information?

  It’s easy to print personal information. Log into your myTRU account. Click onto the Student Resources Tab (at top of page). Look at left-hand tabs to find ‘Print Schedule’ or ‘My Account Summary’. Access your term, then use your browser to print screen.

• How current is the information on myTRU?

  myTRU is interacting directly with the TRU administrative information system, so data is available immediately as it is entered or updated in the system.

• I believe someone else is using my account. What should I do?

  Anytime you suspect that your myTRU Username or Password has been compromised in any way, change your Password immediately. If you think your record may have been tampered with, contact the Registrar’s Office at (250)828-5036 or on-campus go to Old Main Building, Room 1155.

• Will TRU be contacting me directly through the TRU Outlook email account?

  Yes. It is important that you check your TRU Outlook email for information regarding your registration, or official announcements from the Registrar’s office. TRU will not spam your TRU email account; messages sent will be specific to you and your program.

• Can anyone else view my information?

  Without your myTRU Username and Password, no one can view your information. You can further protect your information by selecting the ‘logout’ option and closing the browser when you finish using myTRU.

• When can I access myTRU?

  Access to the myTRU portal is available 24 hours per day from any Internet connection. The system will occasionally be down for system maintenance and upgrades. In this event, information regarding upcoming system maintenance will be posted within myTRU on the Home Tab.